1. Introduction

Rise Energy is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including through our website and services.

2. What Personal Information We Collect

We may collect personal information including:

  • Full name
  • Phone number
  • Email address
  • Address, suburb, or postcode
  • Details about your property or project
  • EV ownership or plans
  • Business or organisation details (if applicable)
  • Any additional information you provide in enquiries

We may also collect limited technical information such as:

  • IP address
  • Browser type
  • Website usage data (via analytics tools)

3. How We Collect Your Information

We collect personal information in a number of ways, including:

  • When you complete a form on our website
  • When you request a quote or callback
  • When you contact us via phone, email, or online enquiry
  • When you engage with our services
  • Through cookies and analytics tools on our website

4. Why We Collect Your Information

We collect and use your personal information to:

  • Respond to your enquiries
  • Provide EV charger quotes and recommendations
  • Contact you regarding your request
  • Deliver our services
  • Improve our website and user experience
  • Comply with legal obligations

If you opt in, we may also use your information to:

  • Send updates, offers, or marketing communications

5. Disclosure of Personal Information

We may share your personal information with:

  • Contractors or installation partners involved in your project
  • Service providers (e.g. CRM systems, hosting providers)
  • Professional advisers
  • Government or regulatory authorities where required

We take reasonable steps to ensure these parties handle your information securely.

6. Overseas Disclosure

Some of our service providers (such as cloud or CRM platforms) may store data overseas.

Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy standards.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

These measures include:

  • Secure website (HTTPS)
  • Restricted access to data
  • Use of reputable third-party systems

However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve functionality
  • Analyse website traffic
  • Support marketing and advertising

You can control cookies through your browser settings.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate.

To do so, please contact us using the details below.

10. Marketing Communications

We will only send marketing communications if:

  • You have opted in, or
  • It is otherwise permitted by law

You can opt out at any time by:

  • Clicking "unsubscribe" in emails
  • Contacting us directly

11. Complaints

If you believe we have breached your privacy rights, you can contact us.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:

Rise Energy
Email: enquiries@riseenergy.com.au
Phone: 1300 299 730
Website: https://riseenergy.com.au/

13. Updates to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.


I acknowledge the Traditional Owners of the land and pay my respects to them and their Elders, past, present and future.

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